GBSB Global's Approach to Quality Assurance

GBSB Global Business School is committed to upholding and continuously enhancing quality standards across all areas of the institution’s operations by fostering a culture of quality awareness among its stakeholders.

The key principles of GBSB Global’s approach to quality management include:

  • Strategically-Oriented – integrated within the institution’s strategic management system.
  • Customer-Focused – aimed at meeting and exceeding the expectations of stakeholders, particularly students.
  • Self-Informed – based on awareness, clarity, and transparency of requirements communicated to and by all stakeholders.
  • People-Driven – involves engagement at all levels throughout the organisation.
  • Evidence-Based – informed by the collection, analysis, and interpretation of data and information for decision-making.
  • Improvement-Aimed – centred on a holistic and ongoing commitment to continuous improvement.

INTERNAL QUALITY ASSURANCE MANUAL

The Internal Quality Assurance (IQA) Manual is the principal institutional and publicly accessible document detailing the structure of GBSB Global Business School’s quality management system, including its policies, procedures, supporting documents, data collection and reporting tools, as well as mechanisms for continuous improvement.

The framework of the Manual is based on the standards of accreditation set by the Malta Further and Higher Education Authority (MFHEA) and serves as a foundational document that demonstrates GBSB Global’s commitment to quality across all areas of operation. This includes, but is not limited to, governance, administration, resource management, teaching and learning, research, support services, institutional cooperation, internationalisation, and service to society. The Manual reflects the institution’s dedication to maintaining high standards of academic integrity, accountability, and continuous quality improvement.

POLICIES, PROCEDURES, AND OTHER DOCUMENTS

The IQA Manual references the policies, procedures, and supporting documents that govern GBSB Global’s processes and establish the relevant requirements. All institutional policies, procedures, and other documents are subject to regular reviews to ensure their continued effectiveness, in accordance with the Control of Documents Policy. Below is a list of institutional policies, procedures, and selected guidelines, with some available for download.

Document Type Document Name
Policy Academic Honesty Policy
Policy Admission of Graduate Students Policy
Policy Admission of PhD Students Policy
Policy Admission of Transfer Students Policy
Policy Admission of Undergraduate Students Policy
Policy Assessment Policy
Policy Attendance Policy
Policy Control of Documents Policy
Policy Data Protection Policy
Policy Distance Learning Policy
Policy Equal Opportunities Policy
Policy Institutional Data Reporting and Analysis Policy
Policy IT Policy
Policy Monitoring and Review of Programmes Policy
Policy New Programme Policy
Policy Programme Termination Policy
Policy Quality Management Policy
Policy Recognition of Prior Learning Policy
Policy Research Ethics Policy
Policy Review and Revision of Learning Resources Policy
Policy Staff Performance Evaluation Policy
Policy Staff Professional Development Policy
Policy Staff Recruitment Policy
Policy Teaching Load Policy
Procedure Complaint Procedure
Procedure Grade Appeal Procedure
Procedure Internship Agreement Procedure
Procedure Make-Up Assessment Procedure
Procedure Recognition of Prior Learning Procedure
Guidelines Code of Ethics
Guidelines Employee Guidelines
Guidelines Faculty Guidelines
Guidelines Student Guidelines and Academic Policies
Education Excellence 1
Education Excellence 2
Education Excellence 3

QUALITY MEASURES

Managing quality involves measuring performance across various areas of the institution’s operations. GBSB Global employs institutional dashboards to monitor progress and achievements, facilitating continuous improvement. These dashboards provide a comprehensive view of institutional performance ("institutional health") and enable the organisation to report results to stakeholders.

Selected quality measures focused on student achievement and stakeholder satisfaction are presented below.

STUDENT ACHIEVEMENT

Legend:
BA - Bachelor of Business Administration and Digital Innovation (launched in 2021-22)
MA - Master of Arts (private degree programmes)
Master – Master of Science (private degrees programmes)
MBA - Master of Business Administration
MSc - Master of Science in Management programme (launched in 2022-23)

Retention Rate

Programme Group Academic Year
2020-21 2021-22 2022-23 2023-24
BA 100% 99,2% 96,7% 93,5%
MA 98,8% 100% 99,1% 97,5%
Master 100% 99,2% 98,8% 100%
MBA 90,5% 100% 100% 100%*
MSc n/a n/a 93,9% 97,0%

* Year of phasing out the old MBA programme; new curriculum to launch in 2024–25.MSc - Master of Science in Management programme (launched in 2022-23)

Graduation Rate (Overall)

Programme Group Academic Year
2020-21 2021-22 2022-23 2023-24*
BA n/a n/a n/a 79,7%
MA 97,6% 98,3% 93,9% 80%
Master 94,7% 99,2% 98,1% 100%
MBA 90,5% 90,5% 100% 100%
MSc n/a n/a 84,0% 60,0%

* Applies to the Fall 2023 intake for MA, Master, MBA, and MSc programmes, and the Fall 2021 intake for the BA programme. The Overall Graduation rate is the same as the On-Time Graduation rate since it considers only the graduates of July 2024. Some students may complete their programmes later, so the Overall Graduation Rate will increase.

Graduation Rate (On-Time)

Programme Group Academic Year
2020-21 2021-22 2022-23 2023-24*
BA n/a n/a n/a 79,7%
MA 91,5% 96,6% 91,2% 80,0%
Master 80,7% 93,4% 96,2% 100%
MBA 71,4% 81,0% 93,8% 100%
MSc n/a n/a 60,0% 60,0%

* Applies to the Fall 2023 intake for MA, Master, MBA, and MSc programmes, and the Fall 2021 intake for the BA programme. The Overall Graduation rate is the same as the On-Time Graduation rate since it considers only the graduates of July 2024. Some students may complete their programmes later, so the Overall Graduation Rate will increase.

Pass Rate

Programme Group Academic Year
2020-21 2021-22 2022-23 2023-24
BA n/a 78,7% 86,7% 70,8%
MA 91,4% 95,0% 94,4% 90,0%
Master 84,6% 90,9% 93,9% 80,5%
MBA 81,0% 93,5% 95,4% 91,0%
MSc n/a n/a 92,6% 87,7%

Achievement of Programme Learning Outcomes

Programme Group Academic Year
2020-21 2021-22 2022-23 2023-24
BA n/a 73,9% 79,8% 73,1%
MA (Business Innovation) 87,0% 86,4% 93,0% 87,5%
MA (Communication and Future Marketing) 86,4% 88,9% 92,0% 88,7%
MA (Fashion and Luxury Business Management) 83,2% 90,4% 97,3% 90,4%
MA (Tourism and Hospitality Management) 95,3% 90,9% 93,5% 86,5%
Master (Entrepreneurship) 90,0% 89,7% 94,4% tbc
Master (Digital Business) 90,7% 90,7% 92,8% tbc
Master (Digital Marketing and E-Commerce) 82,6% 86,6% 89,4% tbc
Master (Finance) 89,2% 92,3% 93,8% tbc
Master (Financial Management, Digital Banking and Internet Finance) 84,3% 89,3% 91,5% tbc
Master (International Business Management) 88,4% 91,7% 91,2% tbc
Master (Operations and Supply Chain Management) 85,9% 90,7% 90,8% tbc
Master (Marketing Management) 86,0% 90,6% 92,9% tbc
MBA 84,9% 92,9% 92,8% 83,0%
MSc n/a n/a tbc tbc

STAKEHOLDER SATISFACTION

Satisfaction level is calculated based on the distribution of responses on a five-point scale (‘Very Satisfied’, ‘Satisfied’, ‘Neither Satisfied nor Dissatisfied’, ‘Dissatisfied’, ‘Very Dissatisfied’).
Satisfaction [%] = (‘Very Satisfied’ + ‘Satisfied’)/(Total number of responses)*100.

Student Module (Course) Satisfaction

Academic Year
2020-21 2021-22 2022-23 2023-24
77,9% 78,4% 77,3% 77,5%

Faculty Satisfaction

Academic Year
2020-21 2021-22 2022-23 2023-24
73,9% 79,6% 74,6% 76,5%
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