Rated excellent by QS World University Rankings
The Mechanics of Global Scale: Technology, Talent, and Territory
May 8, 2026 | 10:00 CEST | Online via TeamsSpend 90 minutes online with the CEO of a BPO operating across 13+ countries. Work through a live market-entry scenario in mixed teams, pitch to John, and hear what DDC Group actually did.
May 8 @ 10:00 am – 10:30 am
WHAT YOU’LL DISCOVER
John Callachan runs DDC Group across 13+ countries, including a fast-growing footprint in the Balkans. This session puts you inside the three tensions every international operator deals with: technology vs. people, culture vs. efficiency, speed vs. quality.
You won’t just listen. Mixed UG and MSc teams act as new-market-entry leads with a constrained budget, a tech stack, a talent plan, and regulatory friction to manage. MSc students lead the teams in breakout rooms. You build a recommendation and pitch it to John directly.
John then contrasts your pitches with what DDC actually did in comparable situations and walks through the hybrid leadership model his teams use to keep culture and service quality intact across decentralized, multilingual operations.
Date: May 8, 2026
Time: 10:00 CEST
Duration: 90 minutes
Format: Online (live webinar)
AGENDA
Provocation: The Three Tensions of Global Scale (15 minutes)
John frames the session around the three trade-offs every international operator manages: technology vs. people, culture vs. efficiency, speed vs. quality.
Scenario Briefing & Breakout Room Setup (10 minutes)
Mixed UG/MSc teams are sent into Teams breakout rooms, with MSc students positioned as team leads. Each team receives a market-entry brief: budget, tech stack, talent plan, and regulatory constraints.
Breakout Work (25 minutes)
Teams build their recommendation in their breakout rooms: where to enter, how to staff, what to automate, what to localize.
Team Pitches (20 minutes)
Each team returns to the main room and pitches to John. He responds in real time.
The DDC Counter-Move (10 minutes)
John walks through what DDC actually did in comparable situations and contrasts it with the student pitches.
Q&A on Hybrid Leadership Across Decentralized Teams (10 minutes)
Open floor — culture, performance, and how leadership scales when your teams speak five languages and sit in seven time zones.
Reserve Your Spot for May 8
Friday, May 8, 10:00 – 11:30 CET, online via Microsoft Teams. Register to receive your Teams link. Can’t attend live? We’ll send you the recording.
